m. to 5:30 p.m. Pacific. Press 2 to get customer support. The recording will try to get you to use Live Customer support online.
You must do that first to close out of Spotify altogether
Rakuten (Buy) Tokyo-based Rakuten bought Buy years ago to give it a better chance to compete globally. Your old Buy sign-in still works, even if you haven’t shopped there in a while. If you want to delete that account, new or old, there’s no link to make it happen. You’ll have to hit the customer service contact form and send a request for deletion. Just know it will keep a record of all your old purchases, and thus some personally identifiable info, in perpetuity.
Jet The latest online mega-retailer was acquired by Wal but operates separately from its mega-owner. There are a couple of ways to get in contact: 1-855-JETHEADS or [email protected] Either one is your only path to deletion.
Netflix When we first did this story, it seemed Netflix knew well that if you cancel something, you want it done in real time, offering up links to “Cancel Streaming plan” or “Cancel DVD plan” on your accounts page. That’s no longer the case. There is, however, a direct link to a Cancel Your Membership? Page to stop getting billed.
This is, of course, nothing more than a deactivation-Netflix isn’t about to give up all the info you’ve fed it, like movie ratings to be used in recommendations. The service does claim it only keeps the info (including your DVD queue) for 10 months. You can always delete your reviews one at a time yourself, however. At best, you can anonymize your account
If you need to call, try 866-716-0414, a call center that’s open 24/7. Visit the Help Center while logged in and click the Call Us link to get a six-digit service code Netflix will utilize to know who you are when you call.
Spotify The streaming media darling has an accounts page that lets you sign out of Spotify on all your devices, which is handy if you share your account with others.
If you only want to stop paying for Spotify Premium, but keep the free version, go to Accounts > Subscription to cancel it. If you made the mistake of subscribing to Spotify using the app on your iPhone-where they charge you an extra $3/month to pay off Apple’s 30 percent fee for in-app purchase-you have to follow Apple’s special unsub instructions.
To leave Spotify forever, visit Close My Account link. Be signed in when you access the link, click the button, and you’re done. You can also email [email protected] with your log-in info, date of birth, and postal code to get them to do it for you.
Rotten Tomatoes Flixster’s site for rating movies provides an entire page of info on how to cancel out of Rotten Tomatoes. That’s because you might have signed up with a Flixster account, or using your Facebook log-in. Ultimately, you have to fill out the Customer Support form to make the full request. .
Hulu Hulu has a dedicated cancellation page for those who no longer want a paid subscription. You need to be signed in and accessing the main profile to see it, and even then must re-enter your password. Before you cancel your subscription, it’ll ask you for your reasons.
You can also visit your Account page and click the “Cancel Subscription” button to follow a few more steps that will take care of it. If you don’t want to cancel it altogether, just put Hulu on hold for as many as 12 weeks.